Specialized Record Retrieval Services
Our specialized defense records group works exclusively with defense counsel, corporations, insurance companies, and third-party administrators. We work with panel and staff counsel law firms and have direct bill agreements with large insurance companies around the country.
Our approach to the record retrieval process is highly regimented, with closely monitored progress benchmarks, ensuring both timely delivery and predictable costs. Our clients are kept informed as to each order’s status, according to their specific requirements and needs. We offer customized billing, client/matter activity and spending reporting. We perform quarterly reviews on performance metrics, customer satisfaction and preference updates.
For clients who require additional services such as record mining and location verification, we offer a Concierge Record Service Package. Our Concierge Records Specialists work a small group of curated cases to provide the highest level of attention, case specific experience, and detailed oversight on your orders. Our value-added serivices reduce turnaround times and uncover records locations you may not have been aware of.
To place a record retrieval request, please use our online request form or contact us, at your convenience.
- Individual order tracking, with fee approval controls
- Saved case information for new orders
- Status reports with full case summary
- Searchable and tabbed Adobe PDF documents (with electronic bates labeling)
- Full integration with FTP and document management systems
- Disaster recovery /offsite backup of files