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Claim File Services

Claim File Services for Insurance Carriers

Lexitas fulfills copy requests for claims departments nationwide – at no cost to the insurance company.

Our Claim File Services group offers insurance companies a prompt and effective solution to manage the constant influx of requests for copies of claim files. As an outsourced records custodian, Lexitas provides onsite or remote professionals to serve as your dedicated release of information provider. We take on the role of fulfilling requests for copies of claim files on your behalf. We help your department go further, faster so you can focus on the more important tasks.

Not yet a client?

Call our Claim File Services express line directly at 833-870-0709 or click below to contact us via email.

We quickly adapt to your unique processes, ensuring a seamless transition that feels effortless.

Quick Start

Get setup in as soon as two weeks

Seamless Handoff

Virtual or in-person comprehensive walkthrough, whichever you prefer

Total Transparency

Login to see live updates and notes, as well as customizable reports

Relax

Sit back and enjoy a new level of productivity

How does it work?

We integrate with your systems, comply with your policies, and analyze your needs to fully meet your requirements with speed and accuracy. Our team of experienced records retrieval specialist use consistent methods to handle requests, following strict data security protocol and HIPAA-compliant guidelines. For your convenience, we provide visibility into our workflow by tracking all requests in a secure, centralized, online system. You can log in at any time to create reports and view live updates.
 

What are the benefits?

We cover cost associated with fulfilling requests for copies of claim files on behalf of insurance carriers, including staff, equipment, and supplies. Claim File Services can be provided remotely or at your location. Our representatives are knowledgeable and self-sufficient. On average, we process 5,000 parts per month and securely store more than 2.5 million documents.
  • Electronic submission of claims files to requestors
  • File preparation and reproduction
  • No-fault file/PIP duplication
  • Processing subpoenas and medical authorizations
  • Internal request history and file management
  • Scanning documents onto CD
  • Arbitration and subrogation support
  • Handling third-party requests for information
  • Workers’ Compensation compliance, including IMR/QME/AME/9785 requests

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