When To Outsource Your Record Retrieval

1. Potential to Recoup Internal Costs: The expense of outsourcing records can potentially be recouped upon favorable outcome of the case. Ultimately, making it free to outsource records. You may take pause at passing through this cost to your clients but take a moment to think about what it is costing you in time and attention to collect these records with staff paralegals, and you can’t recoup those costs. Let’s consider the breakdown and comparison of cost for in house vs outsourcing.
   
   Example: Let’s say a Paralegal Salary is $70,000, and they are spending 50% of their time on record retrieval, that is $35,000 in non-recoupable costs.
2. Improve cash flow: We pay your custodian fees upfront which can provide you with improved cash flow and staff efficiency. Your staff no longer must process, sign, mail, or track manual checks. The backlog of checks can happen easily which causes delays.
3. Improve staff Efficiency: Outsourcing may increase staff availability between 25-40% to focus on other firm cases or initiatives. Outsourcing will also help regarding staffing in general. It has been difficult to fill open staff roles as salaries have increased over the last three years and many firms may start recession planning by choosing not to fill open roles right now. When you choose to outsource, the client’s record-related expenses are always paid, current, accurate, and tied back to the correct case, all without your accounting team entering those clerical details. of record retrieval will enable firms to increase staff efficiency, send more demands, and increase profits.
4. Improve serviceability: Receive more accurate record files faster. Firms that process records in-house, typically average 58 days. Our national average turnaround time is 30 days with key relationships with 3.5 million providers.
5. Data security: Outsourcing with a trusted vendor ensures all HIPPA security regulations are strictly adhered to, relieving you of unnecessary liability.  

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